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HD Saga Continues. . .


Registrant:
PPA International, Inc.
19957 E. Harrison Avenue
City of Industry, CA 91789
US

Domain Name: PPA-USA.COM

Administrative Contact:
Wang, Patrick info@ppa-usa.com
PPA International, Inc.
19957 E. Harrison Avenue
City of Industry, CA 91789
US
909-468-0895 fax: 123 123 1234

Technical Contact:
Network Solutions, LLC. customerservice@networksolutions.com
13200 Woodland Park Drive
Herndon, VA 20171-3025
US
1-888-642-9675 fax: 571-434-4620

Record expires on 07-Oct-2010.
Record created on 07-Oct-2002.
Database last updated on 8-Nov-2005 13:41:08 EST.

Domain servers in listed order:

NS1.VIANETWORKS.NET 66.155.0.26
NS2.VIANETWORKS.NET 66.155.0.140

E-mail sent to the company today. . .

This is my second e-mail to you regarding the concerns I am experiencing with one of your product’s, the Metal Gear Box I purchased at Fry’s Electronics. My last e-mail was sent to you last week.

From: Franklin, Joshua
Sent: Tuesday, November 08, 2005 10:24 AM
To: 'techsupport@ppa-usa.com'
Subject: Metal Gear Box Problems.

A short description of the problems I have encountered.

I purchased the got the white metal gear box with the blue LED, it was the only decent looking USB 2.0/Firewire combo enclosure Fry’s had when I picked it up along with a 300GB Seagate IDE Drive. I got the USB/Firewire combo as I use firewire on my laptop and my desktop, price was not an issue. I had a previous no name usb/firewire enclosure with a PL Chipset in it. I had dropped it several times, the plastic was cracked and held together with duct taped, it made a buzzing noise from the fan inside, so I felt a new one would be a good idea. I took it home, set the new drive up, got it mounted and formatted with partition magic. Loaded about 240GB worth of data, and off I went.

For the first month everything seemed fine, although occasionally the drive wouldn’t spin up correctly, and then suddenly I noticed that the drive wasn’t spinning up correctly more than half the time. Shutting it down and starting it up did not resolve the issue, but. snap rotating the drive, 90deg while on a flat surface would unstick the drive most of the time and allow me to spin it up. At this point I RMA'd the drive with Seagate and paid for advance replacement.

They sent me a new one, I installed it, copied the data over using the internal IDE connecters on my PC. Within days I was having the same problems. As the drive was refurbished and I couldn’t at the time find any known issues and my other firewire enclosure had NEVER had any problems, I RMA'd the drive again. In the time between when i RMA'd the drive and the replacement arrived. The 2nd drive completely died.

Got the new one (3rd Drive), and Immediately it did the same thing, and would also have occasions where I would get a delayed write error as detailed in this site http://www.bustrace.com/delayedwrite/. I tried the various remedies suggested, and I even contacted Microsoft, went through the annoyance of dealing with MS Techsupport in Banglador, got escalated to teir 2 and installed their fixes as covered under http://support.microsoft.com/kb/885464 which deals specifically with the SBP-2 chipset used in this enclosure.

I am hoping that there is a firmware patch that will resolve this, this is the last option I have to try.

Joshua Franklin
Service Support Representative 1

I've called the phone number provided in the whois entry, and it ring's through to a fax. I'm not able to find any additional contact info, at least I have an address to mail a letter too but I'm not holding much hope for a prompt reply.

Tags:

Comments

( 6 comments — Leave a comment )
missplatypus
Nov. 8th, 2005 08:17 pm (UTC)
start faxing this letter to the 1 number you have 5 times a day
razorslave
Nov. 8th, 2005 08:45 pm (UTC)
Damn good idea. . .

30 seconds later. . .

First Fax is sent.

Rev
irishmasms
Nov. 9th, 2005 02:47 am (UTC)
BBB?
Have you contacted the BBB regarding this?
http://www.bbb.org/
razorslave
Nov. 9th, 2005 02:51 am (UTC)
Re: BBB?
Not as of yet, I'm going to give them 24 hours, and if I have no response by tomorrow, then I'll contact the BBB.

Rev
irishmasms
Nov. 9th, 2005 03:00 am (UTC)
Re: BBB?
Have you looked to see what their rating is?
razorslave
Nov. 9th, 2005 03:02 am (UTC)
Re: BBB?
No, I havnt, but then again, I didnt buy it directly from them, I bought it from Fry's.

Rev
( 6 comments — Leave a comment )